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Return Policy

What is The Freedom Bra's return policy?

We want you to love what you’ve found! If you’re not satisfied with your purchase, please return it for a prompt credit or exchange. We only accept unworn/unwashed merchandise with tags.

Returning within 30 days: You will receive credit back on the initial credit card or account.

Returning after 30 days: You will receive a voucher via email so you can pick out a new favorite! A $10 order minimum is required to redeem this voucher, not including shipping charges and tax.

Who pays for return shipping?

If you are returning a purchase, you are responsible for the return shipping. If you would like to ship it back yourself, we recommend using an insured, traceable method and cannot be held accountable for lost packages.

In the unlikely event that we inadvertently sent you incorrect merchandise or you received damaged merchandise, please notify us immediately so that we can promptly send you a free return shipping label to send the package back to us at no cost to you.
Your replacement items will ship free of charge.

Please allow 15 business days for your return or exchange to be processed. We will notify you via e-mail of your refund once we have received and processed the returned item. Shipping fees on your original order are not refundable.

Exchanges work like this: We will first process a return credit, then process a separate charge for the replacement items. This way, we can place an exchange order for you and ship the items ASAP. You will be charged for these items when they ship out. Once we receive your return items back to our warehouse we will issue a credit back to the original payment method for the item(s) you are returning. If you return items after 30 days, you will receive a voucher via email. A $10 order minimum is required to redeem this voucher, not including shipping charges and tax. Please allow up to 15 business days from the date you ship the package for us to receive and process your return. Initial shipping fees and return shipping costs are not refundable. We will email you once we have processed your package as well as when your exchange ships.
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